Hello, and Thank You for having chosen No More Chores to service your home or business. Enclosed below are the No More Chores Service Policies.

We’ve created these terms to clarify a number of policies that are important when you contract with a professional cleaning service. Feel free to call us at (647) 490-2523 if you have any questions.

We look forward to serving you.



No More Chores is a referral platform used by Customers. The Services includes a communications platform for enabling the connection between individuals seeking to obtain cleaning services for the Customer’s residence/business and/or individuals seeking to provide cleaning services.

Cancellation and Rescheduling Policy

Once you’ve made an appointment with No More Chores we have now returned to the appointment time exclusively and respectively for you. If you cancel or reschedule less than twenty-four (24) hours from your appointment time you will be charged 100% of the amount of your agreed rate for the cancelled appointment. We kindly ask for a 48 hours notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

Same-Day Lockout / Cancellation / Rescheduling Policy

If service is cancelled on the same day OR we are unable to access the home upon arrival, OR we are turned away at the door, a cancellation fee equal to 100% of the service price will be charged to the credit card on file.

Please leave a key or provide us with access to your home for all scheduled appointments. Our team will wait for a maximum of 15 minutes before proceeding to their next appointment. In the case of lockouts a $50 travel fee will be assessed to the card on file for the professional(s) to return. Lockout fees are necessary because we consider a scheduled visit to be a reservation for your service.


We strongly recommend that a lockbox or a door code be provided, because your scheduled cleaning time may change for each service appointment.


We need electricity, working heating & air conditioning, and water! If upon arrival your utilities are turned off, we can reschedule the appointment and charge you a $200 non-refundable travel fee. If you opt to cancel the full amount of your cleaning will be forfeited.


Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done!


We do not assume liability for health and safety of your pets. While we are very, very mindful and careful about your pets, you are in the best position to ensure their safety and well being. Please help the cleaners by keeping the pets in a separate room or outside from the cleaning. We do not clean pet litter boxes.

We will not clean animal feces and urine-no exceptions are made and no refund will be given if we choose to remain and clean around! If you are not in agreement with this and opt for our cleaning staff to leave you will be charged a $200 travel fee.

Changes To Requested Services

Any changes to the Service to be provided must be agreed by No More Chores prior to the Service Time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner. All communication has to go through our office. We ask that any be made by 5pm the day before your scheduled cleaning if possible.

100% Satisfaction Guarantee

Our services are 100% Guaranteed. If we don’t clean something to your satisfaction, contact us within 24 hours, along with clear images of the area(s) which were missed in order to take advantage of our 100% satisfaction guarantee (Free re-clean subject to availability) or else we will consider the matter closed. You may not request a refund in-lieu of a re-clean. No More Chores has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning.

If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. We do not do refunds, only re-cleans.

Post-Cleaning Walkthrough

While our heavily-vetted crew will do an awesome job on your home, we can’t guarantee our work if you are not present to do a walkthrough with the crew at the end of the cleaning. We require you to complete a walkthrough with your cleaning professional at the conclusion of your cleaning.

Failure to complete a walk thru and/or voice any concerns so that the on-site cleaning team has the opportunity to address your concern voids our 100% satisfaction guarantee and no re-clean request will be honored.  Always feel free to point things out missed to the cleaners if you see it during the walkthrough – they’re happy to fix it! 

If you refuse a re-cleaning, fail to complete a walkthrough with cleaners prior to their departure or fail to email No More Chores within 24-hrs of the conclusion of your appointment, we will not return to address areas of concern and we will consider the matter closed and no refund will be given.

Lifting and Hard To Reach Areas

We love our crews and want to watch out for their safety, so they do not use tall ladders (no more than 3 steps on a ladder) or move any heavy furniture. The maximum weight is 25 pounds. These types of activities put them in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.

Hourly Clients

Hourly clients should note that the cleaning team will endeavour to complete all cleaning services within the time which you allot. In some cases, services may not be completed in the timeframe that you have allotted.

Please note that time estimates provided by No More Chores are guidelines and may vary greatly depending on, but not limited to: actual size of home, condition of home, the number of people and pets that have lived in the home, whether you have electricity and water available, whether you are still in the process of moving and whether the home is still furnished or is completely empty.

Hourly House Cleaning service does not qualify for “guarantee” or Satisfaction Guarantee”.  Hourly service is based solely on time purchased, and does not guarantee the number of items/areas or quality of cleaning based on the amount of time you selected. If time was not sufficient to finish the job, you are able to extend the time to meet your satisfaction standards.

Flat Rate Pricing

Our flat rate prices are based on certain assumptions on levels of cleanliness and amount of effort required to clean your home based on the number of beds and bathrooms, or square footage. We also make the assumption that the home is currently in reasonable condition. In order to ensure the accuracy of your quote, a walk through will be conducted on the day of your cleaning. We reserve the right to change the price of the clean if upon arrival it is clear that we are unable to complete the work in the allotted time we have estimated for your clean. You will be given the option to pay for extra time or provide us with priorities that you would like us to complete in the time we have available.

Appointment Arrival Windows

While we always strive to be on time, please allow us a 120 minute arrival window (unless you have been advised otherwise) to account for traffic, parking, and other possible unexpected delays. This means that your team will arrive within that 2 hours of time selected. Example 10AM-12PM arrival means the staff will arrive around between or 10AM and 12PM.

If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. 

Because of the unpredictability of traffic and weather, no credit or refund is issued if cleaning team arrives past cleaning start time.

Approval For Additional Time

We will call the phone number(s) on file to advise you if we believe your home will take longer to complete. If we are unable to reach you via phone, we will update you via the email(s) on file. If we do not hear back from you, before your allotted time expires, the cleaner will stop work and move on to their next assignment. You may call us to schedule additional service as needed for another time or another day.

Please note that we will not guarantee our cleaning service if you do not provide approval for the necessary amount of time that is needed to clean your home.

Requests for Additional Services and Extras

Please do not request that your professional(s) clean any additional parts of your home not included in your booking confirmation email, such as a finished basement, inside fridge, inside windows etc. If you would like to add something before or during service that was not included in your original order, please contact the office who will advise you the price. Any additional services requested without notifying our office will be billed accordingly without prior notice.


A hold will be placed on your account (for authorization) in the amount of your total balance the evening PRIOR to your scheduled cleaning service. If your service is cancelled for any reason, this hold will drop off in 5-10 business days. THIS HOLD IS NOT A CHARGE. Charging is usually is completed AFTER your appointment and you will receive an invoice via email once this occurs. Note some card issuers will show a pre-authorization/hold on your statement as a charge by default, however this is misleading since we don’t capture any funds or payment until after service has been rendered. 

Excessively Dirty Homes

If a home is excessively dirty and will not be able to be completed in a reasonable amount of time, we will call you to discuss and may need to switch over the cleaning to an hourly rate or charge a heavy duty cleaning fee. If the home is in bad shape – heavy build up, broken glass, mountains of clutter, or “hoarder’s living space” – we can most likely bring it to a livable/ habitable standard. However, the end result will not be comparable with the level of cleanliness we can achieve on a standard home. Because of that, we will discuss this issue before starting the job and/or upon arrival onsite. We will photograph before and after for potential sharing and strategizing within our company on how to best approach the cleaning and for future liability claims.

Homes that are excessively dirty can, on rare occasion, be deemed unserviceable at our discretion and the service will be cancelled. If you think your home may be excessively dirty please email our office hello{at}nomorechores.com with photos so we can determine if your home is serviceable.

Home Size

You agree to book a cleaning based on your accurate home size (actual # of bedrooms/bathrooms and or square footage) and current status. We will verify your home size using public sources and an onsite inspection upon arrival. If the home size booked for service does not reflect the actual size, we will contact you to advise of additional cost and charge the credit on file after service has been rendered. 

Post-Construction Cleaning

Failure to disclose recent construction will result in your cleaning being converted to the then prevailing price for per square footage without prior notice. Post construction homes require additional work to render them clean.

Our 100% Satisfaction guarantee Does Not apply to homes which are in active construction. Due to the nature of construction dust will settle upon completion of our service and we will not be held responsible. The card on file will be charged the difference in price if it is determined that your home size and/or status was entered incorrectly and/or active/post-construction status.

Homes in active constructions should be clear of any tradespeople (including but no limited to painters, carpenters, electricians, etc.) so we that we have space to work.

Things We Don’t Clean

We do not clean high levels of trash/debris (hoarding), animal waste, cleaning insects / rodents, excessive mold, bodily fluids, wipe bulbs & glass fixtures, areas not reachable with three steps on a ladder,


No More Chores will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.

Our staff are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean. If any damage or perceived damage is noticed after the cleaners have left, the customer must notify No More Chores in writing, with colored pictures attached, within 24 hours of completion of the service at hello{at}nomorechores.com. These items include but are not limited to the following examples:

  • Broken Blinds – Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
  • Old/improperly placed faucets and knobs.
  • Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
  • Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
  • Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions, Special flooring such as marble, travertine or bamboo- Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in anyway. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or mail of the preferred product(s) you will provide us with.

In the event of damages caused by our staff we reserve the sole right to a) request proof of the items value b) approve or decline the service provider and/or to exclusively select the service provider and approve all work orders prior to the commencement of work c) Purchase an equitable replacement item and/or approve the purchase of an equitable replacement item. d) We ask for 48 hours (excluding Saturday, Sunday and/or holidays) from the date of the damage to locate an approved service provider/replacement item. e) You the customer MAY NOT arbitrarily order, approve and/or compensate for a service provider and/or purchase a replacement item without our prior written approval, and request to be made whole. f) We will only reimburse or compensate you for fees/costs incurred by you which have prior approval from us.


This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. No More Chores may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Staff Solicitation

When retaining No More Chores, you agree not to solicit for hire any staff member introduced to you by No More Chores for any home-related services. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and ensuring quality. When recruited, they sign an agreement barring them from performing any home related service for any of our past or present customers. If you are found to have solicited one of our staff, please be advised that our referral fee is $5,000 per staff member. We consider our staff our most valuable asset and charge accordingly.

Bi-Weekly / Weekly Promotion 

Customers that cancel service prior to the promotions 4 minimum cleanings will be charged the full price of the cleaning.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it will advise No More Chores prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by No More Chores for the purpose of providing the Service. We hate spam too, so No More Chores agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). No More Chores will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.