Getting Started

How do I book my first appointment?

Visit our booking page and tell us a bit about your home, what services you’d like, and provide a credit card to hold your booking. We won’t charge you until after your cleaning. 

In addition to online booking, you can also call our Customer Service Team at 647-490-2523 or email us [email protected] with any questions or to schedule an appointment.

How much will it cost?

We offer flat rate pricing for cleanings based on the number of bedrooms and bathrooms and the square footage. We also have hourly cleaning options available for partial cleanings and homes larger than 3200 square feet. We are priced very affordably compared to most cleaning companies, please see the quote form to get a detailed quote for your exact situation – or call us 416-490-2523.

Does you provide all the equipment and supplies?

Yes! We provide everything so you don’t need to worry about supplying anything. If you prefer that we do use your vacuum or supplies, no problem! Just let us know when making your booking.

What areas do you serve?

We currently do cleaning in Toronto and the surrounding area which includes Peel, Durham, Halton, and York Region. If you’re located outside of these areas please contact us directly so we can determine availability.

What is included in a cleaning?

Please see our checklist of services on our services page. We also have extra services available if you’d like a deeper cleaning. 

Do you clean on weekends?

We’re available 7 days a week!

What if I'm not home of the day of the cleaning?

Just tell us how our cleaners can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, with their concierge, or in a lockbox so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards, and leave the key where we found it.

How long will my cleaning take?

Each appointment takes roughly between 2-4 hours, longer for larger and more complex orders.

What hours do you clean?

Our first cleaning of the day starts between 7:30-8:30AM and the last arrival is between 2-4PM. Please note this represents the arrival window, not the cleaning duration. If you require a more precise arrival time please let us know when making your booking, but we can’t guarantee an exact arrival because of the unpredictability of traffic, weather, and other surprises.

Do you offer green or eco-friendly cleaning?

Yes, upon request we can use green, eco-friendly cleaning supplies that are safe, good for the environment, and don’t contain any harsh chemicals.

Do you accept same day or last minute bookings?

Usually we can! We are proud of the fact that you can booking a cleaning with us on the same day or the next day. Just give us a call 647-490-2523 and we will book you in for a time that suits you.

What is included in a move-in / move-out cleaning?

Whether you’re moving into a house or moving out, we’ve got you covered. Our move in/out package is a deep cleaning of the entire home plus interior cabinetry, oven, and refrigerator.

Do you provide cleaning for AirBnb and short-term / long-term rentals?

We sure do! Please see our information page and then contact us with your request.

Manage Your Account

Where I login and manage my account?

When you book your first cleaning, you will receive a confirmation email with instructions about how to create an account. You can login to your account anytime at this link to make changes to your booking or to schedule a new service.

Here you can book appointments, change your password, change or cancel bookings, change your address, and update your credit card.

If you forget your password, please select “I forgot my password” to reset it

How do I cancel or reschedule a booking?

You can cancel or change your appointment any time. You can email us [email protected] or Login to your account. 

If the cancellation occurs less than 24 hours before your scheduled cleaning time you will be charged at $75 cancellation fee.

How do I change my address or add a new one?

Login to your account anytime, and then click on the your name in the top right corner. In the dropdown menu click “Manage Addresses”, then choose Edit to change your current address or choose Add New Address.

Where can I find my complete invoice?

Login to your account to access and print your complete invoice. Go to Booking History, then click on the Date of the booking to see your complete booking invoice.

Still stuck? This explains as well how to find it:

Where can I update my credit card?

  1. Login to your account using the email you received to create your account – http://nomorechores.launch27.com/login
  2. After logging in, Click your name in the top right corner, and choose “Billing Info”

How do I add tips?

While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:

  1. You can leave them cash at the cleaning
  2. You can contact us through email, chat or phone after the cleaning and ask us to apply a tip to your credit card.
  3. You login to your account and apply a tip to your booking. We give 100% of tips received to cleaning staff.

To add a tip to your booking yourself, login to your account and click Booking History in the top menu, then click on the appointment date. At the bottom of the booking summary, there is a box where you can input your tip!

This short video explains how:

Trust and Safety

Can I trust my cleaning professional?

Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our cleaners for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our cleaners are experienced professionals – the best in the Toronto area!

Will I always get the same cleaner?

We will make every effort to send the same cleaner(s) every time but we can’t guarantee it. If one of our team members is sick or on vacation we will be sure to send a substitute cleaner or team so that you will receive continued service. You can also request a cleaner in the note and we will do our best to honor your request. If we have to permanently change your cleaner due to staffing change, we’ll be sure to give you a heads up.

What happens if something goes wrong during my appointment?

If anything goes wrong during your appointment, please call the office 647-490-2523. If you are not happy with the quality of your cleaning for any reason, please call the office or email [email protected] within 24 hours of your cleaning and we will make arrangements to come back and make things right. 

Is my billing information kept safe and secure?

We do store any credit card numbers and our website is protected 100% by a Secure Socket Layer (SLL) security certificate that guarantees your credit card information is safe. Our credit card processor is powered by Stripe, which is PCI-certified and utilizes AES-256 encryption.

Payment & Policies

Do I need a credit card to make a booking?

Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.

What is your 100% Satisfaction Guarantee?

Quite simply, if you’re unsatisfied with your cleaning – let us know within 24 hours and we’ll come back and make it right. Please see our Terms of Service for additional details.

When am I charged for my cleaning?

We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)

Do you have a referral program?

We reward our loyal customers! When you refer a customer to No More Chores, they will get $50 off their next cleaning and you’ll get $50 off your next cleaning too.

Just login to your No More Chores account and click on Refer Friends to Earn Rewards to get your discount code and unique referral link. Simply share that code or referral link with friends and family to earn free cleanings.

 

Don’t keep your cleaning service all to yourself — share the news with your friends and profit! Who do you know could benefit from our cleaning service?

  • Moms with newborn babies and/or young children
  • People who are unable to clean due to age, illness or injury
  • Those preparing for special occasions
  • Homeowners trying to sell their home
  • Anyone who just doesn’t have the time to clean

What's the difference between a standard and deep cleaning?

Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as hand cleaning baseboards, fronts of cabinets/drawers in the kitchen, bathrooms and laundry room, wiping the door frames and handles, and extra attention to showers/tubs.

Please check out our Checklist for more information.

What if I don't want all my bedrooms cleaned?

We want to offer our customers a service that fits their situation. For bedrooms that don’t need cleaning, please indicate so in the notes when making your booking and we will credit $15 for each room not cleaned. We also have a flexible hourly service option that will allow you to decide how much you would like us to clean. If you need help coming up with an estimate for your needs, please contact us.

Call us (647) 490-2523

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