Our professionals are great at what they do! But we rely on you – our customer – to accurately schedule your appointment regarding your current homes state. If the services you booked do not correspond to typical cleaning levels for your space, we may have to work with you in adjusting the pricing upon arrival. Please check out our Service & Pricing page for a list of extras for more information.
2. For Post-Renovations, Ensure All Contractor Work Is Complete.
Please allow sufficient time for existing contractor work to be 100% complete prior to our arrival. We love those guys, but they sure leave a mess! We don’t want them dirtying and dusting up our work, so we ask that you schedule your cleaning after they’re done.
3. Pull Out Appliances And Heavier Furniture (optional)
While were tough when it comes to fighting grease, we’d prefer not to risk damaging your floors or injuring ourselves. If you’d like us to get behind furniture and appliances heavier than 25 pounds, please pull them out ahead of time or have someone present who can do it for us.
4. We Bring Equipment and Supplies
We will bring equipment and supplies, but for cabinet tops and windows higher than 7 feet we appreciate if you can provide step ladder or sturdy chair for us to use. If the home is empty or this is not possible, please let us know in advance so we can make arrangements. If you have a quality vacuum or central vac and you don’t mind us using it, that’s appreciated too.
5. Please Clear the Way of Clothing and Clutter
‘Pre-cleaning’ may sound like a misnomer but in the case of having residential house cleaning and maid services, it simply means kindly picking up items that would otherwise slow professional cleaners down. For example, by designating a small space for dirty laundry or picking up toiletries and placing them in drawers, our cleaners can focus on the real dirt and grime lurking in your house!
6. Please Provide at Least 24 Hours Cancellation Notice
Life happens – we understand! However, when customers cancel abruptly or within an unreasonable time frame it cause us to incur additional labor costs which in turn affects our pricing. We kindly request that all cancellations are made 24 hours in advance. If a cancellation is made after 24 hours in advance, No More Chores reserves the right to assess a $75 cancellation fee.
7. Please Patiently Wait for a Final Inspection
All No More Chores cleaners adhere to a thorough cleaning checklist to make sure they serve you right the first time, every time. If you’re at home while they clean, we kindly ask that you patiently wait until our cleaners are finished to inspect their work. If you’re not satisfied in any area(s), please let us know immediately. If you’re not available when we clean your home and find yourself unsatisfied, please let us know within 24 hours – the sooner the better – so we may make it right.
8. Tipping is Not Required But Encouraged
Nothing says ‘Great Job’ and ‘Thank You’ more than a small token of appreciation. We encourage tipping your cleaners if you feel they did a great job – and they appreciate it too! If you do choose to tip your cleaners you can do so in several ways: on the booking form, adding it online after your service is complete, or simply tipping in cash. While entirely optional, typical tips are $15-$30 per job (not per cleaner), and are 100% at your discretion so please do not feel obligated to do so.
9. Credit Card Hold
A hold will be placed on your account, for authorization purposes, in the amount of your total balance the day before PRIOR to your scheduled cleaning service. If the hold is rejected, we will need to postpone service until payment is sorted out. If your service is cancelled for any reason, this hold will drop off within 2-5 days. THIS HOLD IS NOT A CHARGE. Charging is completed within day or two after your appointment and you will receive an invoice via email once this occurs.
Please be aware that, while we strive to do everything we can, there are some services that we simply cannot offer due to time constraints as well as liability and insurance requirements. These include, but are not limited to:
Hand washing dishes
Wipe bulbs and glass fixtures
Exterior window cleaning
Heavy lifting or move items 25 pounds or more (Safety and Insurance Requirements)
Hoarding, high levels of trash/debris
Cleaning Bodily fluids, excessive mold, pet waste, or other bio-hazards (we do clean minor areas in bathrooms)
Step Higher than 3 steps on a ladder (Safety and Insurance Requirements)