Common Questions

Who is No More Chores?

You should not have to worry about managing cleaners hoping they show up. You focus on what you do best and let us handle the turnover process.

What YOU Get With No More Chores:
• RELIABLE, high-quality, and trustworthy cleaners for your short-term rental unit
• Allows you to focus on hosting instead of managing cleaners
• Gets you that 5-star rating!

Will my cleaners know how to clean short-term rentals?

Heck yes they do! A regular cleaning is NOT the same as a turnover cleaning, and we know that. All cleaners have experience in turnover cleaning and know exactly what is needed.

Before your cleaning, please provide any specific cleaning notes that can be unique to your property. We will add these notes to every cleaning so the referred crew is always aware of what is needed.

Do cleaners bring their own cleaning supplies?

Yes! Your cleaners will bring everything needed for your cleaning. However, the cleaners will not bring turnover supplies like laundry detergent, dishwasher soap, toilet paper, garbage bags, etc. Just tell us where those are stored at your unit. We’ll let you know when you’re running low.

What if the cleaners mess up?

You get a 100% Satisfaction Guarantee. If the cleaners missed something that should have been included in our Services, we’ll go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know.

How do you ensure quality?

Your cleaners will all have experience in short-term rental cleaning and we offer the 100% Satisfaction Guarantee as well.

How do your handle key exchange?

Most hosts have a lockbox or hide the key somewhere for the cleaners. Please provide the location of the key or lockbox code in the notes schedule when you book. We do not hold onto spare keys. BUT we absolutely recommend that you also have a backup key stored somewhere, like with a concierge.

How soon in advance do I need to schedule?

You’ll need to schedule a cleaning 48 hours before. However, we totally recommend scheduling cleanings as far in advance as possible – you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule a cleaning very last minute (under 48 hours), we unfortunately cannot guarantee availability.

If you have a last minute booking, please give us a call to see if we have availability and we’ll do everything we can to help you!

What is your cancellation policy?

We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a $75 cancellation fee.

Do you do laundry?

Yes! Between 1-3 loads of laundry is included as part of the package, depending on the size of your home. If you do NOT need laundry, you may qualify for a discounted rate. If you have more loads to be done, don’t worry! Additional loads will automatically be billed at $18/ load.

We use the linens that you provide us. Laundry service is included in the price as long as the machines are on-site or in-building. If not, there is a $36/HR charge (in addition to reimbursement) to go to a laundromat.

How do I schedule my first cleaning?

Awesome! We would like to speak with you first and fully understand your unit / needs. You can visit www.nomorechores.com/airbnb-contact-us/ and fill out that quick form and someone will get back to you ASAP.

Or if you’re feeling super exited and want to get going, just schedule a turnover cleaning here: https://www.nomorechores.com/automate-your-turnover/

Can I give you a custom checklist to follow?

The short answer is No. Our cleaners know to go off of the checklist we provide, which you can find on the What’s Included page. The checklist is probably very similar to your own checklist and we can customize it for you a little bit (since each home has its own unique intricacies!). However, if you want the remote exactly in the same position every time and each coffee pod exactly 1.5 inches away from each other, this might not be the correct fit for you.

Do you always arrive at the scheduled time?

Our Guarantee is that the cleaning will get done before your next guest checks in (as long as the guests don’t surprise us and arrive wayyy before check in!). Because of how absurd traffic can be, we CANNOT guarantee an exact start time. But fear not! The cleaners plan their routes so they have enough time to do a kick-ass job on your unit and your guests will be happy.

If you don’t have a same-day check-in (meaning, you don’t have a guest checking-out and another guest checking-out on the same day) – we appreciate some flexibility on the cleaner arrival time or date. But we WILL get it done before the next guest arrives.

Vacation Rental Policies

Do you have an Availability Guarantee?

Yes we do! Just book 48 hours in advance and we GUARANTEE you’ll be covered! If you book in under 48 hours before the cleaning, we will go above and beyond to accommodate but cannot guarantee availability!

What about Damages?

Your cleaners will do their absolutely best to keep an eagle eye out for damages to make sure you’re protected! But they cannot always catch everything, so No More Chores is not in charge of any damages caused by the guests which are not reported.

What if there is A LOT of laundry?

You’ve been there…..you walk into your unit and the guest seems to have found their way into your linen closet and used everything in there. How the heck goes a guest even use 5 towels in 1 day anyways?! We have no idea either, but regardless we got your back! Your turnover package includes 1 load of laundry per room (i.e. 2BR unit = 2 loads, 3BR unit = 3 loads, etc), you don’t want your next guests to walk into a home with dirty towels! If there is excessive laundry, it’s just $18 per load of extra laundry.

What if there are no keys in the lockbox or the code doesn't work?

You’ve been there… cleaners calling and texting like mad because there are no keys in the lockbox, new guests find the code isn’t working… it’s a dinner ruiner for sure! Our cleaners will call, text for the next 30 minutes after arrival until they get a hold of you. When you are aware of the issue and coordinating with the previous guest to bring the keys back or get the new lockbox code, the cleaners can stay at your unit until the keys/code are found and everything is ready for your new guests. We charge $40/hour from the arrival time for them to stay on site and wait for the key, or a $75 cancellation / reschedule fee. Fret not though! Get in touch with our office ASAP at 647-490-2523 once you see our messages. While we can no longer guarantee availability or arrival time at this stage, our entire Operations team will work our behinds off to route another cleaner to your unit.

Loss of Revenue

We’ve done almost 10,000 cleanings (seriously!). Every once in a while, there will be a certain type of “difficult” guest….you know the type we’re talking about. The guest who wants to cancel the reservations for whatever reason they can come up with…sometimes it’s the weather, sometimes they blame the cleaning, etc. If your guest is upset about a part of the cleaning that should have been done, we’ll come back free of charge to fix it for the guests! Your guests should be happy with your place and we’ll do our part for that. BUT all we can do is make it right by ensuring the cleaning is up to par, so if your guest wants to cancel the reservation, unfortunately that’s totally out of our control and we can’t cover any costs associated with that.

Getting Started

What areas do you serve?

We currently do cleaning in Toronto and the surrounding area which includes Peel, Durham, Halton, and York Region. If you’re located outside of these areas please contact us directly so we can determine availability.

Do you clean on weekends?

We’re available 7 days a week!

What hours do you clean?

Our first cleaning of the day starts between 7:30-8:30AM and the last arrival is between 2-4PM. Please note this represents the arrival window, not the cleaning duration. If you require a more precise arrival time please let us know when making your booking, but we can’t guarantee an exact arrival because of the unpredictability of traffic, weather, and other surprises.

Do you offer green or eco-friendly cleaning?

Yes, upon request we can use green, eco-friendly cleaning supplies that are safe, good for the environment, and don’t contain any harsh chemicals.

Do you accept same day or last minute bookings?

Usually we can! We are proud of the fact that you can booking a cleaning with us on the same day or the next day. Just give us a call 647-490-2523 and we will book you in for a time that suits you.

Manage Your Account

Where do I login and manage my account?

When you book your first cleaning, you will receive a confirmation email with instructions about how to create an account. You can login to your account anytime at this link to make changes to your booking or to schedule a new service.

Here you can book appointments, change your password, change or cancel bookings, change your address, and update your credit card.

If you forget your password, please select “I forgot my password” to reset it

How do I cancel or reschedule a booking?

You can cancel or change your appointment any time. You can email us [email protected] or Login to your account. 

If the cancellation occurs less than 24 hours before your scheduled cleaning time you will be charged at $75 cancellation fee.

How do I change my address or add a new one?

Login to your account anytime, and then click on the your name in the top right corner. In the dropdown menu click “Manage Addresses”, then choose Edit to change your current address or choose Add New Address.

Where can I find my complete invoice?

Login to your account to access and print your complete invoice. Go to Booking History, then click on the Date of the booking to see your complete booking invoice.

Still stuck? This explains as well how to find it:

Where can I update my credit card?

  1. Login to your account using the email you received to create your account – http://nomorechores.launch27.com/login
  2. After logging in, Click your name in the top right corner, and choose “Billing Info”

How do I add tips?

While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:

  1. You can leave them cash at the cleaning
  2. You can contact us through email, chat or phone after the cleaning and ask us to apply a tip to your credit card.
  3. You login to your account and apply a tip to your booking. We give 100% of tips received to cleaning staff.

To add a tip to your booking yourself, login to your account and click Booking History in the top menu, then click on the appointment date. At the bottom of the booking summary, there is a box where you can input your tip!

This short video explains how:

Trust and Safety

Can I trust my cleaning professional?

Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our cleaners for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our cleaners are experienced professionals – the best in the Toronto area!

What happens if something goes wrong during my appointment?

If anything goes wrong during your appointment, please call the office 647-490-2523. If you are not happy with the quality of your cleaning for any reason, please call the office or email [email protected] within 24 hours of your cleaning and we will make arrangements to come back and make things right. 

Is my billing information kept safe and secure?

We do store any credit card numbers and our website is protected 100% by a Secure Socket Layer (SLL) security certificate that guarantees your credit card information is safe. Our credit card processor is powered by Stripe, which is PCI-certified and utilizes AES-256 encryption.

Payment & Policies

Do I need a credit card to make a booking?

Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.

When am I charged for my cleaning?

We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)

Do you have a referral program?

We reward our loyal customers! When you refer a customer to No More Chores, they will get $50 off their next cleaning and you’ll get $50 off your next cleaning too.

Just login to your No More Chores account and click on Refer Friends to Earn Rewards to get your discount code and unique referral link. Simply share that code or referral link with friends and family to earn free cleanings.

Don’t keep your cleaning service all to yourself — share the news with your friends and profit!

  • Who do you know could benefit from our cleaning service?
  • Moms with newborn babies and/or young children
  • People who are unable to clean due to age, illness or injury
  • Those preparing for special occasions
  • Homeowners trying to sell their home
  • Anyone who just doesn’t have the time to clean

What's the difference between a standard and deep cleaning?

Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as hand cleaning baseboards, fronts of cabinets/drawers in the kitchen, bathrooms and laundry room, wiping the door frames and handles, and extra attention to showers/tubs.

Please check out our Checklist for more information.

Let's Get This Turnover Started